The biggest enhancement is the Resubmit Unsuccessful Orders. This option is now available under the Action menu for any unsuccessful order. There are two (2) types of Resubmit Orders:
- Automatic - Orderlytics will automatically resubmit unsuccessful orders when an internal error occurs, like a message due to retailer experiencing outage. The platform will resubmit unsuccessful orders automatically up to two (2) times to get a successful order.
- Manual - Users have the option to manually resubmit any unsuccessful order at any time.
All resubmitted orders are treated as a new order as displayed on the Orderlytics Orders Page. Orderlytics will list the Parent Order ID under the ID Column denoted with "origin id:XXX".
- All new "Resubmitted Orders" will have a blue label under the Order Status column stating that it is a "Resubmitted (Child Order)". This helps determine if an unsuccessful order has been resubmitted or not.
Resubmit Form Action Window